Privacy policy

Imari Pro is property-management software operated from Kigali, Rwanda. Property owners and their staff use it to keep records of buildings, units, tenants, leases, invoices, payments and maintenance work. In this policy, “we” means Imari Pro and “you” means anyone with an Imari Pro account or anyone who contacts us.

• Account details: your name, email address and role. Passwords are stored only as a one-way hash, never in readable form.
• Profile details you choose to add, such as a phone number or address.
• Portfolio records your organisation enters: properties, units, tenants (including company names, contact people and tax IDs), leases, invoices, payments and work orders.
• Activity records: sign-ins and changes to records, with the user and the time, kept in an audit log.
• Security data: the IP address of sign-in and password-reset requests, used to limit repeated attempts.
• Demo requests: the details you send us through the “Book a demo” form.

• To provide the service: signing you in, showing each user the buildings they are permitted to see, and calculating balances, invoices and statements.
• To send service email: invitations, password reset codes and notifications about your account.
• To keep the service secure and to investigate misuse.
• To reply to demo and support requests.
• To meet our obligations under Rwandan law.

Inside your organisation, access follows roles: owners see their own portfolio, and staff see only the buildings assigned to them. Imari Pro staff access your records only to provide support or keep the service running.

We do not sell personal data. We rely on service providers for database hosting and email delivery and share only what they need for that purpose; these providers may store data on servers outside Rwanda. We disclose information when the law requires it.

We keep account and portfolio records while your organisation uses Imari Pro. Invoices, receipts and the audit log are financial records and may need to be kept for the period the law requires. When an account is closed you can ask for a copy of your data within 30 days; after that we delete it, except for records we are legally required to keep.

• Passwords are stored as salted one-way hashes.
• Sign-in, password-reset and invitation requests are rate-limited; reset codes expire after 10 minutes and invitation links after 48 hours.
• Access to records is checked against your role on every request, and changes are recorded in the audit log.

No system is perfectly secure, but we take reasonable measures to protect your information.

Under Rwanda’s law on the protection of personal data and privacy you may ask to access, correct or delete your personal data, or object to how it is used. You can correct most account details yourself in Settings; for anything else, email info@imaripro.com.

If your details were entered by a property owner (for example, as a tenant), that owner is responsible for them. We will pass your request on and help them respond.

If we change this policy in a way that affects you, we will tell account holders by email or in the app before the change takes effect. See also our cookie policy and terms of service.

Imari Pro, Kigali, Rwanda
Email: info@imaripro.com
Phone: +250 784 113 340